Frequently Asked Questions
Q. What makes us better than our competitors?
A. We are well known for supplying high quality office furniture at very low prices. We deliver what we promise and we are there to listen to your queries and to solve any problems. We pride ourselves on providing outstanding customer service before, during and after delivery of your purchase. There is always a friendly voice to listen to any queries at any stage of your project.
Q. I’m having difficulty with the website. It won’t let me select an item
A. Please call us on 1300 00 VALUE (1300 00 8258), or email us at [email protected]
Q. Is it possible for you to hold a furniture item for me without making a payment?
A. Sorry, we do not offer lay-by services and cannot hold an item for you before you make payment. In special circumstances, we may be able to reserve an item for 24 hours, usually if we are running low on stock. Please call and ask if you need us to check stock levels before you purchase your items.
Q. Is it possible to buy furniture from you without a credit card?
A. Yes, we have several payment methods in addition to credit cards. These include direct bank deposit or paying by cheque.
We also have a ‘pre-paid invoice’ option in the checkout. Check this box and we will email you an invoice with our banking details. You can then either pay by direct deposit, or pay by credit card over the phone
Unfortunately we do not accept cash.
Q. Is it safe to make payment on your website using my credit card?
A. We employ the highest possible security methods through encryption to make sure your financial transaction is safe and secure. Please see our Security Policy
Q. Do I have to pay GST on top of the prices shown on the website?
A. All our prices are inclusive of GST.
Q. Is there any other way to pay you except online payment?
A. Yes, you can call us and request that we email/post you a tax invoice. You can then make a payment by direct bank deposit or by sending us a cheque.
We also have a ‘pre-paid invoice’ option in the checkout. Check this box and we will email you an invoice with our banking details. You can then either pay by direct deposit, or pay by credit card over the phone
Q. Do you accept all credit cards?
A. We accept payments made through Visa, Master Card and American Express
Q. The furniture items on your website do not meet my requirements. Can I get customized furniture items?
A. Yes, it may be possible to get non-standard items custom made according to your requirements. Please let us know your requirements and we’ll let you know if it’s possible.
Q. Can I get a printed catalogue of your furniture range so as to order after consultation with my employees?
A. Unfortunately not. Our range is very diverse and we are always sourcing new and exciting products for our customers. Our full range is available on our website, and this is updated daily.
Q. Is it possible to check your furniture in person before buying?
A. Yes, Value Office furniture has small showrooms set up in Brisbane, Sydney and Melbourne where customers are welcome to inspect our range. Visits are by appointment only, so please call our office on 1300 00 VALUE (1300 00 8258) to confirm.
Q. Do you deliver to all places in Australia?
A. Yes, we provide deliveries to all locations across Australia, and regularly overseas. Deliveries in metro Brisbane, Sydney, Melbourne and Perth incur the following charges:
Flat pack (boxed) delivery – $39, delivery and assembly (includes placement and removal of rubbish) – POA. Please use our quick and easy Delivery Calculator located at the top right hand side of each page (under our blue truck) to check whether your postal code falls into one of our metro areas. If it doesn’t, please give us a call and we will provide you with a quick and cost-effective quote to your area.
Q. Is it possible to return the order if I do not like the quality?
A. If you are not completely satisfied with the quality or workmanship of your furniture, you can request a replacement or a full refund. We do not exchange items if customers merely change their minds.
Q. Is my furniture insured during the delivery process, or do I have to pay extra for insurance?
A. We offer free shipping insurance on all deliveries, for added peace of mind
Q. What if I have received a damaged or faulty furniture item?
A. If you believe that the item is damaged or it has a faulty construction, you must contact us immediately to report the problem. We will repair or replace the item with a new one.
Q. How can I track delivery of my order?
A. It is the policy of Value Office Furniture to keep our customers informed at all times during purchase and delivery. We send an email soon after placement of your order to let you know which day it will be delivered. Our drivers will also call half an hour before arriving to give customers some notice.
Q. Can you deliver on weekends?
A. We deliver Monday to Friday – 8:00am to 5:00pm. Unfortunately due to the many variables affecting our truck schedules – traffic, roadworks, delays etc, we are unable to advise a specific delivery time. However, we will confirm the delivery date and our drivers are happy to give you a call prior to delivery to give notice of their arrival.
Q. Our office is upstairs. Is there any additional cost to deliver to us?
A. No. Our delivery charges are the same whether we deliver to a ground floor or above ground floor address. We ask that you advise us whether there is a lift available, or stair access so that we can send additional delivery staff if required.
Q. I want to buy some furniture for our school. Our policy states that we must receive the goods before we pay for it. Can you help?
A. Payment for our products is generally required before we deliver. However, there are some special circumstances. We understand that some government departments & agencies, schools and educational facilities are not able to make payment before receiving goods. In this instance, please contact us on 1300 00 8258 or email us here [email protected] to discuss. We may be able to accept a Purchase Order and invoice on delivery with 7 day payment terms..
Private companies are welcome to apply for a 30 day credit account for larger and/or ongoing purchases. Please contact our office for more information
