Delivery Policy - Value Office Furniture

In light of the unprecedented Coronavirus outbreak, we would like to assure all our customers that we are OPEN FOR BUSINESS AS USUAL! Our team is prepped and ready to process your orders and we will be available by phone or email during normal business hours to answer any questions you may have. We have a dedicated team determined to make the best of this evolving situation and to fulfill your office furniture needs as quickly and efficiently as we can. We would really appreciate your continued support.

Home » Delivery Policy

Introduction
The purpose of this policy is to detail how our office furniture is delivered countrywide; and delivered and assembled in metro areas as detailed below; and all other areas of Australia.

Types of Deliveries:

Click & Collect Customer
Paperwork and payment must be completed before pick-up is possible. Payment cannot be made at the warehouse. Items will be supplied boxed and will need assembly unless otherwise specified on the product page. Basic tools will be required to complete the assembly, including an electric drill to fix some tops. Not all items are available for collection. Please refer to information on individual products on our website

Flat Pack Delivery – Metro
Items will be dropped off in boxes
Basic tools will be required to assemble the furniture including an electric drill to fix some tops.

Flat Pack Delivery – Outside Metro areas
Items will be delivered boxed or palletized. Boxes will be dropped off at the nearest ground floor entrance. Delivery is priced for a ground floor drop off only. If boxes are palletized and no forklift is available, the driver may require assistance to unpack the pallet. Alternatively, a tailgate truck may be required at an additional cost. Basic tools will be required to assemble the furniture including an electric drill to fix some tops.

Delivery and Assembly – Metro only
Items will be delivered, assembled on site, placed in position and all packaging will be removed. Chairs may be delivered assembled in protective packaging. Steel storage may be delivered assembled in boxes. This option is only available to customers residing in one of our delivery areas. Our website – www.valueofficefurniture.com.au – has a Delivery Cost Calculator at the top right hand side of each page. Delivery postal codes can be entered into this calculator to determine whether you are in one of our delivery zones or not. Some items require specialized assembly. Please refer to information on individual products on our website – POA.

Delivery Rates:
Brisbane, Sydney, Melbourne, Perth and Adelaide Metro Areas

Free
Pick up by customer at one of our warehouses in Brisbane, Sydney, Melbourne, Adelaide or Perth is free of charge.

Flat Pack (Boxed) Delivery – Any number of items in metro or CBD areas in Brisbane, Sydney, Melbourne, Adelaide or Perth is $39.00 including GST

POA
Delivery & Assembly – Any number of items in metro or CBD areas in Brisbane, Sydney, Melbourne, Adelaide and Perth

All Other Areas (non-metro)
Flat Pack (Boxed or Palletised) – Items delivered either boxed or on a pallet. Boxes will be dropped off at a ground level location. If the items are palletized and no forklift is available at the delivery point, the driver will require assistance to unpack the pallet. Alternatively, a tailgate truck may be required at an additional cost. POA
Items are fully insured during transit. Consignments can usually be tracked online.

PLEASE NOTE – We do not deliver to PO Boxes

Delivery Time Frames;
Please note – Orders will be processed as soon as all paperwork is finalised and payment received – unless otherwise agreed in writing in advance.
Online orders will be processed as soon as payment has cleared
Delivery in Metro areas will generally take place within 2 – 5 working days after paperwork is finalised and payment received, providing all items are in stock.
Assembly crews are very busy and lead times may be affected if an assembly service is required.
All deliveries take place from Monday to Friday between 8.30am and 5.00pm. We do not deliver over weekends unless by special arrangement – POA
We are unable to give an exact delivery time as many variables affect trucks in transit. We will request that drivers call beforehand to give some notice of their arrival, however this is not always possible and the expectation is that customers or other nominated persons are available on the delivery day to meet the driver. It is recommended that Authority to Leave is granted if safe to do so.
Items to be shipped interstate or to country areas, will generally leave within 24 hours of the order being processed via local couriers after payment has been received and providing all items are in stock.
Every effort will be made to inform customers as soon as is practicable if items are not in stock
Whilst we endeavour to minimise any delays, Value Office Furniture has no control over delivery time-frames once the shipment has left the warehouse by third party courier.
Please note that we have no control over international shipping and container delays. We will make every effort to keep customers informed of delays.
Please note that in the event of a lockdown, deliveries may be paused or revert to contactless drop offs only. We will follow all health guidelines at the time.

Delivery Terms & Conditions
Value Office Furniture will advise customers in good time of a delivery date by email.
All customers to ensure there is someone available to meet the driver.
All customers to ensure that a valid contact phone number is supplied for the driver. It is strongly recommended that a second backup phone number is also available for the driver to ensure that the delivery is not missed.
It is an expectation that our clients will equip us with all possible information pertaining to the delivery e.g. above ground delivery; lift or service lift access; loading bays or loading dock availability; height restrictions for delivery vehicles, street parking; opening hours if not open 8.30am – 5.00pm Monday to Friday; site contact details if not the same person placing the order etc.
If a site induction is required, please advise us at the time of requesting a quote. Charges apply for all inductions which take longer than 10 minutes.
Charges are as follows:
10 minutes and under – No charge
11-20 minutes – $20 + GST per person
21-30 minutes – $30 + GST per person
30-60 minutes – $60 + GST per person
60 minutes or longer – POA
If the delivery date is not suitable or if there will not be someone on site to meet the driver, the expectation is that the customer will contact the Value Office Furniture head office on (07) 3821 0325 as soon after notification as possible to reschedule the delivery:

In the case of a flat packed delivery, the customer may give authority for the goods to be left on site in a safe place. (Customer to call the office to confirm).

In the case of a delivery and assembly service, the delivery date will have to be rescheduled. (Customer to call the office to confirm)

For Flat Pack Deliveries – If no-one is on site to give access to the driver and no authority has been given to leave the goods in a safe place, the order will be returned to the warehouse and the delivery will have to be rescheduled. A delivery which has to be rescheduled due to customers not being available on the delivery day and not informing the office in good time (at least 24 hours before delivery if possible), will incur additional fees i.e. a $60 Re-Delivery Fee and a $20 Administration Fee (Total Fee $80.00). This fee is to be paid before the delivery is rescheduled. Payment can be made either by phoning the office with credit card details or by bank transfer.

For Delivery/Assembly Services – If we are not notified that the delivery date is unsuitable and our delivery/installation teams are turned away at the site, a fee of $200 + GST will be incurred to cover costs (Manpower, Fuel, Loading/unloading time etc).This fee is to be paid before the delivery is rescheduled. Payment can be made either by phoning the office with credit card details or by bank transfer.
PLEASE NOTE – We require a minimum of 48 hours’ notice to cancel or change a delivery/assembly date.
Value Office Furniture shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods, or any part of the order for any reason whatsoever.
Customers are to ensure that comprehensive and correct delivery information is given at the time of ordering.
We need to know if there is a lift or if the driver/installer will have to carry items up stairs. We will try to ensure there are two men to carry out the delivery if there is no lift at no extra charge. However, failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost.
We need to know if there is a loading dock with time or height restrictions to ensure we send the correct size vehicle in the correct time frame. Failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost.
Our drivers/installers are not permitted to relocate/disassemble/assemble or dispose of any existing items which may be on site and which are not part of the existing order. Any existing furniture/items which may be in the way or no longer required, must be moved out of the way before they arrive, to ensure a smooth and efficient process.
Please ensure there is sufficient space for our installers to assemble the furniture they have delivered and to complete their tasks safely

Our Commitment to Safely Transporting Goods
Value Office Furniture is committed to promoting safety in all spheres of our business, including delivering freight safely to our customers
To this end, we take the Heavy Vehicle National Laws (HVNL) – Chain of Responsibility (COR) very seriously and will endeavour to ensure that all freight packaged and delivered on our behalf is done so correct and safely.
To achieve this, we have:
a) notified all our suppliers in writing on 13th December 2018, of the amendments to the Law which came into effect on 1st October 2018, and of our expectation that they will adhere to the requirements set out therein;
b) reviewed and updated our Delivery Policy to include references to the amended HVNL-COR Law and
c) added a clause to all Purchase Orders referencing the HVNL – COR Law as a reminder to suppliers of the requirements and our expectations

More information is available here – https://www.nhvr.gov.au/safety-accreditation-compliance/chain-of-responsibility

At Value Office Furniture we pride ourselves on doing our utmost to achieve the best outcome possible for each client. Working together with our customers by keeping communication clear and concise will ensure that the delivery/assembly process is efficient and seamless.

Policy Developed: November 14
Reviewed: July 16
Reviewed: July 18
Reviewed: December 18
Reviewed: July 19
Reviewed: July 20
Reviewed: July 21
Reviewed: July 22
Reviewed: July 23
Reviewed: July 24
Next Review: July 25

Value Office Furniture Pty Ltd

Google Rating

4.9

Based on 526 reviews

Value Office Furniture

4.9

peter I.

I placed an order for a plastic mat for underneath an office chair. After the order was placed I was informed they were out of stock of my item and Value Office Furniture offered a more expensive item at the same cost. It was delivered promptly and efficiently. That is great service.

Edyta P.

Thinking of buying a new chair for your home office? Value Office Furniture might be the answer. They have a great range of reasonably priced products and their customer service is nothing short of sensational. The supply of my new office chair run smoothly and I am very satisfied with the product and personalised service they provided. Highly recommended!

Konstantine Z.

Have had an amazing experience. Clive and Vanessa were extremely helpful with urgently providing me with a sit/stand desk on short notice and were able to provide delivery so quickly. Very smooth process, can’t thank you enough!

Jennifer L.

This has been the best online shopping experience I've ever had throughout isolation!! I've received continual updates on purchase and delivery and am impressed to have received a more personal-looking (as opposed to an automatically generated) email from the main office to check on how everything has gone. First rate I say!

Mictlantechupi

I ordered a 2.4m long underdesk cable tray for collection at the local warehouse. The ordering process was quick and efficient and the price the best online. Local collection from the warehouse was available to avoid delivery charges. I subsequently received an email with the address of the warehouse telling me that the item was available for collection and went to pick it up. On arrival it transpires that the 2.4m versions were not in stock locally and would need to be brought over from east.... Whilst that wasn't particularly impressive, the response of the lady in the warehouse was excellent as she immediately offered two shorter 1.5m units which would cover the required length if I trimmed them down (an easy job). Actually these worked better for my application. Although the cost of two shorter lengths would have been greater, they were offered (without asking) at no extra cost. So all in all a great product, excellent customer service and a very favorable experience all up, despite a minor blip. Would definitely look to buy from Value Office Furniture again.

KCA

I purchased a desk from Value Office furniture. The desk is beautiful in my new home office and the customer service is 5 star. I would strongly recommend Value Office Furniture! From the time of ordering, to delivery and quality, the service has been exceptional. Vanessa, Clive and team surely know customer service. Regards,Karla

Wintery H.

2 day delivery with the standard option, was called to ensure I’d be home about 2 hours prior to drop-off, delivery guy was super nice, quality of the desk is amazing. All up great experience! Super fast delivery and would happily shop here again!

Amanda

I had exhausted several other big box home office furniture options when my mum sourced this company for me and I was pleased she did! Some colours and finishes were limited due to the COVID-19 crisis, but they had enough options to find the right study desk for my teenager. Staff answered all my questions with really good product and stock knowledge which is a rarity these days, and delivery was fast. The desk I ordered came with no instructions for assembly, but it wasn't hard to work out and they did say they were there if I needed help. The desk is a simple design of good quality, so it will last much longer than several other brands we were considering.

Giorgio C.

This is my second review in a few days. After receiving the desk I have noticed that the desk top had a small chip. I contacted customer support (Clive) to find out if I had any options available and Clive was very helpful in a few minutes he organised for a new desk top to be delivered the next day. The delivery arrived on time and the delivery driver was very helpful. I have been recommending Value Office Furniture to colleagues and family and friends. This was my first purchase from Value Office Furniture. I found the details online and as with every online order I was a bit anxious about the level of service and the quality of the product that I would receive. I can now say that I would not hesitate to buy again from Value Office Furniture. Excellent service! Thank you.

giorgio C.

Very good experience. Customer service replied to my questions very promptly. I placed the order on Tuesday and the desk was delivered the following day as communicated via email. The desk was not too complicated to put together and it's good quality and looks good. The price was cheaper than other shops online. I will no hesitate to buy again from Value Office Furniture.

Tanya F.

No drama shopping .. Communication Fantastic .. Great Pricing .. Product as described and great quality finish..easy assembly .. overall experience Fantastic, I would highly recommend these guys for you home office furniture

Benjamin G.

Great customer service and technical support! Quality product that will certainly make working from home more ergonomic.

Tim J.

Whilst what I ordered wasn’t available when I paid, the team came up with a variety of alternatives and some out of the box thinking to meet my needs.Then by 7.45am the next morning it was delivered. Great service, perfect item and very happy with the team. Well done.

Tony H.

Fantastic smooth transaction. The chair arrived 3 days earlier than expected which was lovely. Was easy to put together and so well made. Very strongand comfortable so perfect result. Also very impressive and friendly customer service with informative delivery info email as well as follow up email asking if everything went smoothly. Super happy customer here!!!!

Reg H.

Website was easy to manoeuvre through to find exactly what we were after, product information and ratings were clear and easy to understand and delivery was excellent. Happy with the product and will definitely shop here again in the near future.

Kevin M.

Very good company to deal with. Purchased an office chair it was delivered to Melbourne ready for pick up within 2 business days. Really good communication Georgia is a pleasure to deal with.

Judi Andrew Cassandra Courtney R.

Ordered Thursday delivered Monday morning, followed up the order with a confirmation courtesy call an email advising when delivery would take place followed by a call from the driver on the day it doesn’t get much better than that. I have placed another order Tuesday morning with delivery tomorrow being Wednesday excellent service

Jade O.

Value Office Furniture has the best customer service. I placed an order and received an email informing me of delivery the next day. The courier driver called me the day of delivery to inform me he was on his way. Items are exactly as described. We have purchased off them numerous times now and had no issues

Phillip N.

Prompt professional services from sales to delivery. Highly appreciated and recommended. Would have loved to receive confirmation of estimated time window on delivery day.

Mark J.

My order was delivered very quickly at a very busy time of year, dealing with the order was a bit of an issue with card declined for no reason first go but accepted after second attempt. Delivery went very smoothly with a very freindly and courteous team.Assembly was easy only issue was the locking mechanisim on the door seams to stick so need to check all adjustments etc before i will be game to use that.Thank you product is as expected and service was very good.

Jo-ann L.

Love working with this company - it's so easy. Delivery is always when advised and their communication is excellent. Great products too.

Melissa S.

Very thorough offering A1 service - from the start to the finish - kept me informed on my orders and the delivery driver very professional and helpful. Very professional company - finishing up with follow up email to see if I was happy with my order. I would highly recommend.

Robyn P

Fast efficient delivery of cupboard, good communication re delivery thru out the process.Cupboard is exactly what was required and as stated online. Would deal with them again as value for money.

Rebecca C.

Thank you Vanessa for your diligent service. Ottomans Tables and Chairs look fantastic. Delivery and assembly was seamless and greatly appreciated!

Tiah S.

Great and quick process dealing with Value Office Furniture! Table arrived in 3 compact boxes and was easy to assemble. Will be purchasing more from this company in the future!

Peter L.

Filing unit arrived on same day as promised and was as a good solid piece - what I hoped it would be. File tags on bottom drawer barely clear bottom of top drawer but doesn’t impact smooth operation. Overall very content.

Angela B.

Superior quality office furniture. Superior customer service. We have moved house twice since purchasing our corner workstation with hutch & disassembly/reassembly has been really easy. We have even switched round the wings to make it fit a different space, piece of cake.

Vanessa G.

From online order to delivery was super efficient with excellent communication. Fantastic. Thank you.

Linda C.

Value Office Furniture have been fantastic, I revised my order many times and never was this an issue. Georgia was absolutely amazing throughout the whole process. The delivery went smoothly and the guys who came out were polite, got the job done efficiently and took all their mess away with them. I would highly recommend and would use again.

Erica R.

Great communication with Chriss when we ordered a variety of furniture for our new office. The delivery was on time and the furniture was assembled quickly with the packaging taken away.Highly recommended

Sharni A.

Absolutely amazing service. Ordered the day before delivery was made. The delivery guys were gentlemen and called before arrival and had my goods brought inside for me. Great value for money. Will definitely be shopping with them again

Nikola K.

Seamless experience. Customer support was helpful and responsive - they had it all delivered and installed in less than a week. Would choose again.

Johanna K.

My whole experience dealing with Value Office Furniture has been fantastic. They were so helpful and the product we purchased was very reasonably priced and of great quality. Thank you for your help Vanessa, you made the whole experience so easy. I would definitely recommend purchasing from Value Office Furniture!

Erica R.

Polina Z.

It was really good experience! I needed a piece of furniture to be delivered asap and all went very well. There was prompt response, good communication and fast and easy delivery. Thank you guys.

Louisa C.

Customer Service was terrific, very helpful and knew their product. I was informed every step of the way re dispatch of product, to the point where the driver called me to advise he would be delivering my order within minutes. Very professional!

martin H.

Fast efficient service ... friendly staff ... search the website before ordering over the phone and it was all too easy ...

Tarneit Family Medical & Dental C.

Quick deliver. Rectified a small problem immediately free of charge.Highly recommend.

Melanie M.

We are very happy to report the items we bought are excellent and we will be purchasing more to fit to all of our board room chairs. This was a safety concern for us and your products have minimised the risk, and our safety coordinator is happy with the outcome for our business to spare us the complete cost in ful replacement for ultimately brand new equipment.Thanks for the promt service, and the customer follow up. Even with the fast turn around, I always knew the status of my order. Two thumbs up!

Renato C.

Bought a large yearly planer from these guys - absolutely perfect for what I needed it for.A pleasure to deal with and everything run very smoothly. Highly recommended.

Rita B.

Quick delivery; good customer service when I rang to ask about the assembly of the product; and the cabinet that we bought was what the website described.

Robert R.

Ordered a cable tray, was able to pickup from the warehouse the next day with no issues. Easy and quick process.

Accounts A.

Excellent communication through whole process. Prompt service and willingness to go over and beyond.Unified team

Michelle B.

Ordering was so easy and to top it off, delivery was the next day AND with delivery drivers that called and gave an accurate time for delivery so no time wasting waiting around. Very happy with the purchase and service

Desley E.

Lovely staff and great prices. They made sure we had our delivery on time which was excellent. Great service all round. Highly recommended.

John B.

Thanks Bronwyn for the great desk, prompt delivery and the product was as great as promised. It looks great and was easy to assemble. It did inspire an office clean up however. Highly recommended. Thanks 🙂

Sonia A.

The value of the products I purchased and the service provided by this company were excellent. The delivery was fast and efficient. The communication by Bronwyn and Georgia was fantastic, letting me know delivery was coming, following up on experience, assisting when I needed help. The man who delivered, and then came back to assemble my desk when I asked for help, was professional and did a fantastic job. Honestly, it is not often one receives such excellent service all round. I hope all involved are positively and generously rewarded! I truly appreciate your efforts!

Dirk K.

Great price, arrived on time, and was put together for us. Although we did have to move them into the configuration we requested and they weren't exactly level, overall we're very happy. Thank you!

Castle Hill T.

Great experience purchasing new lounges and stools for our showroom! They were easy to deal with and delivery was very fast and efficient. They really accommodated to our needs in regards to delivery times which was much appreciated.

Minh H.

Highly recommended - Amazing Service. Quick delivery. Great quality!We bought x9 Smart Desk, Slimline Drawer Unit and Surrey Chair Packages. This package is exceptionally well priced. I was very surprised and happy with the quality of the furniture.Denise provided me with 5-star help. She assisted me every step of the way and made sure that everything ran smoothly with 0 hiccups.Thanks to Value Office Furniture, we were able to upgrade our office with quality and modern furniture, without breaking the bank! Thank you!

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Monday	8:30am–5pm
Tuesday	8:30am–5pm
Wednesday	8:30am–5pm
Thursday	8:30am–5pm
Friday	8:30am–5pm
Saturday	Closed
Sunday	Closed