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The purpose of this policy is to clarify the terms and conditions relevant to ‘change of mind’ credits and refunds.
· Customer to obtain authorisation from Value Office Furniture before returning goods
· If authorisation is given, a shipping label will be provided to attach to the box/es
· Goods must be returned within 14 days from the delivery date
· The returned goods must be in their original packaging, unopened, unused and in a brand new, saleable condition
· A restocking fee of 15% of the total cost will be payable and an administration fee of $20 may be applied
· Goods to be returned at the customer’s cost
· If we are directed to collect the goods, a pick up fee of $60 will apply (metro areas only)
· All risk in the goods remains with the customer until received back in our warehouse
· We reserve the right to refuse returned goods if our terms are not met